FAQ

Questions commonly asked

Does looking away when being interviewed indicate that you are lying?

There is no correlation between gaze aversion and deception. Because a person looks away does not mean that they are lying.


Does grooming gestures such as fidgeting, crossing legs, folding your arms indicate you are lying?

These behaviors are NOT reliable indicators of deception. Unfortunately, many interviewing and communication training professionals in the private and public sector, continue to believe and train others to look for these cues. Bottom line is liars and truth tellers exhibit similar physiological responses when being interviewed and anxiety may increase these physiological responses.


Are there more effective questioning tactics that lead to more accurate memories and better memory retrieval?

Absolutely, the cognitive interview is an excellent method and extremely effective way to facilitate a person’s memory recall, and when administered, the cognitive interview helps guard against implanting false memories and can help distinguish between truths and lies.


What are some things should you considered before you begin your interview?

Even with limited time, preparation and planning can be extremely beneficial and increases your chances for a successful outcome of the interview. We will show you how to differentiate between unverified information (not factual) and verified information (factual) and we use both to arrive at our assumptions to then formulate an effective question strategy.


What is the most effective type of questions to ask during an interview?

Without a doubt, open ended question yields the most information vs close ended or direct questions, in addition open ended questions give a sense of autonomy to the interviewee. Open ended questions are what interviewing, and communication professionals should always start with, before narrowing their questions to more direct and probing questions. We believe that the interviewer should do 20% of the talking and the interviewee do 80% of the talking.


Do liars have a strategy going into an interview or interrogation?

Liars almost always have a strategy going into the interview, and liars need to employ information management. For example, what information to disclose or withhold from the interviewer, when to disclose the information and how to “appear” cooperative. In short, liars plan and prepare for questions that they think interviewer is likely to ask. We will show you how you can identify and defeat a liar’s strategy and get to the truth.


What is the best way to present evidence during an interview or interrogation?

Simply put, the research and science tell us that late disclosure of evidence is more effective that early disclosure of evidence. There is a strategy to evidence disclosure, and we will demonstrate the most effective method to present evidence, whether it is physical, documentary, or testimonial, regardless if the interviewer is working in the private or public sector.


What is the difference between and interview and an interrogation?

An interview can be thought of as a memory and communication challenge and an interrogation is getting a person to provide information that they do not want to reveal. There is no awkward shift or stopping and starting point between and interview and interrogation as we teach rapport-based interviewing.


Should I focus on non-verbal or verbal cues and behavior when interviewing someone?

Current research, meta-analysis data and practical field experience recommend that an interviewer NOT focus on non-verbal cues as indicators of deception. We will show you how to focus on vocal cues and listen to what the interviewee is saying, listen to the amount of details, listen to the lack of details, listen to the plausibility of their story. It is a myth that non-verbal behavior is a reliable indicator of deception.